Ordering Information

Ordering Information

All orders require an open account with ESPI Metals.  An account is required due to the hazardous/strategic nature of the materials we sell.  Orders from individuals cannot be accepted.  If your company does not have an account, we will be happy to provide a quotation prior to establishing one.  If you have an open account, you may place your order by telephone, fax, e-mail, or mail.  Office hours are Monday through Friday, 8:00AM to 5:00PM, Pacific Standard Time.  For your convenience, our fax and e-mail are available 24 hours a day.

 

Special Orders

There is no minimum order size, quantity, or charge.  Please inquire about items or quantities not found on this online catalog.  Our product line is continually changing.

 Terms and Prices

Prices are not included on this site due to market fluctuations.  Please email us for pricing information.  All prices quoted are in U.S. dollars - F.O.B. our shipping point.  We guarantee our computerized quotations for 30 days on materials other than precious metals.  Due to rapidly-fluctuating market prices, quotes on precious metals cannot be guaranteed.  Standard courier, handling and any special packaging charges will be added to the invoice.  Terms of sale for most orders are net 30 days of the date of the invoice.  Payment terms for precious metals are payment in advance.  Visa, MasterCard, and American Express are also accepted.

Shipping Policy

  Method of Shipment

We generally ship our products in accordance with the method specified or implied by your order.  However, we reserve the right to change the method of shipping for hazardous materials covered by the United States Department of Transportation (DOT), the United States Postal Service, or which in our judgment cannot be shipped safely by the specified method.

A special packaging charge may be added for barrier packaging or over packing.  Shipping regulations are constantly being revised.   We will make every effort to minimize your shipping costs subject to governmental shipping requirements.

  Claims for Lost or Damaged Merchandise

All materials are sold FOB shipping point on U.S. shipments and Ex Works on international shipments.  Each shipment is insured against loss or damage in transit at the buyer's expense.  Please inspect all packages immediately upon receipt.  Claims for any damage, shortages, or defects must be made within 30 days of receiving the materials.

  Returns/Cancellations

ESPI will not accept returned materials for credit unless prior arrangements have been made.  A request for a return authorization must be made within 30 days after receiving your materials.  A 15% restocking fee will be imposed on stock items ordered in error.  Some items which have been opened will not be returnable for refund.  Additional charges may apply to the cancellation or return of special order items.

  Quality Assurance

ESPI's comprehensive line of high-purity metals, alloys, and chemical compounds are distributed to scientists worldwide.  We have earned the trust of our customers by maintaining a strong commitment to quality and excellence.  All materials listed in our catalog are thoroughly tested by our quality control department.  The figures given as typical analyses have been compiled as an average of previous batches.  They are provided as a guide to the nature and extent of the impurities which may be expected and may vary from batch to batch.  Actual material analyses will be provided free of charge upon request for those items which have had analysis work conducted in the normal course of production.  For those items for which no analysis has been conducted, an analysis will be provided for a charge.

 Workmanship Standards

Where not specified in the purchase order or contract, ESPI shall apply standard workmanship tolerances.

Rounds (rod, wire, etc): +/-10% for diameter and length.

Profiles (plate, sheet, foil, etc): +/- 10% for thickness, width and length.

Other non-machined solids (powder, shot, pieces, etc): +/-10% for weight, +/-25% for size.

Purity: Material purities indicate a minimum allowable purity.  Purities may be higher than stated in the material description based on availability.